Valley Christian - Helpdesk

Students

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them during school days. However, depending on our workload, we may not be able to get back to you immediately. On non-school days you can expect an answer during the next school day. But remember, we try to answer every request as fa...

What should I do if I cannot remember my passcode?

If you have forgotten your passcode, go to My Devices at http://www.vcschools.org/myipadEnter your email address, find your iPad, and click on Remove Passcode Lock.Please note : If you restarted your iPad prior to doing this, your iPad will not receive the command and you will need to contact one...

Graduates & Students Transferring Out of VCS

Because a lot of your work is stored digitally, transitioning out of Valley means making a decision on what to do with all that content (email, photos, videos, documents, etc.). Later, you may regret not having saved your work. So it is a good idea to seriously consider saving it now.If you need...

Students & Staff: Printing at VCMS

HOWFrom your iPad:YOU MUST EMAIL YOUR PRINT JOBS TO THE PRINTER DIRECTLY Send it as a PDF (See Troubleshooting #3 if you need help) It must come from your school email account Send to:ms-print@vcschools.org (This will send your document in Black & White to the Learning Commons copier/printe...

Safari Browser gets stuck on Securly page (or constantly reloads)

If Safari gets stuck on the Securly webpage and/or keeps reloading the same page, please try the following tip. macOS: Open Safari Click on “Safari” at the top left of your screen Click on “Settings…” Click on the “Privacy” tab Uncheck “Prevent cross-site tracking” iOS/iPadOS: O...

iPad Battery Drains Fast

The #1 battery killer is screen brightness. The most helpful thing you can do for your battery is to adjust the brightness of the screen. Go to Settings > Display & Brightness > slide the brightness down. Also, you can change the Auto-Lock to less time so that it will turn the screen off soone...

My Notability Notes are gone!

Notability and iCloud Drive issue. Students are reporting they are unable to access notes in Notability.Here's the fix: Go to Settings > General > Software Update - upgrade to iPadOS 17.1 After it updates (which may take 20-30 minutes), go to Settings > Tap on your Name(top left) > Tap on iClo...

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

If the usual steps do not work to get a Logitech keyboard to be recognized by an iPad, install the Logitech Control app (available in Mosyle School app). This will allow you to install the latest firmware (if applicable). Note from Logitech support: Download the App and launch it. If you see a...

iPad Help

General iPad articles

Notability: Losing Notes (or parts of notes)

Losing notes or parts of notes in Notability? This is usually a problem with your iCloud account but here are a few things to help solve this problem. Go to the Settings app > tap on your name > and then Name, Email - it will likely ask you to sign in to your school account (make sure it is conn...

Notability: Can't Disconnect Apple Pencil

The option to disconnect the Apple Pencil has moved in the Notability app. Here's how to do it (as of Sept 2020): Open a note. Tap the Options (3 dots) menu and navigate to Info. Tap " Disconnect" next to Apple Pencil.

Don't Lose Your iPad!

Seeing Dora? That is because Location Services is not enabled on your iPad!Here's how to make sure your Location Services are set up correctly so we can find it should it be lost or stolen. Open Settings Scroll to Privacy (on left) Tap Location Services Make sure Location Services is turned ON F...

Leave or Mute Group Conversation in the Messages App

In Messages, you can leave a group text at any time, as long as there are three other people on the thread. How to leave a group text Go to the group text message that you want to leave. Tap the top of the conversation. Tap the Info button, then tap Leave this Conversation. You can also "hide...

How can 7th-12th grade student install apps on their iPads?

To install non-school-related apps (games, entertainment, etc), parents must approve/install the app by signing into Powerschool with a parent account and using the Student iPad link. It's best to do this from a computer. Click here for more details...