Students

Can I use email to reply to a ticket?

Yes. When we reply to your ticket, you'll get an email. Just reply to that email, and your message is added to the same ticket. Reply to the most recent email about your ticket, and keep the subject line, so your reply stays connected. You can attach screenshots or photos to your reply. To start...

Can't find your answer here?

Submit a ticket at helpdesk.vcschools.org or email helpdesk@vcschools.org. To help us answer faster, include: What you're trying to do and what happens instead Which device (school iPad, Mac, phone, home computer) Parents: your student's full name and grade A screenshot or photo of any error mes...

Getting Apps on Your iPad (Students, Parents & Teachers)

School iPads are managed, so apps come from a few specific places. Find your situation below. Students: installing school apps Apps for your classes are in the Mosyle School app, which is already on your iPad. Open the Mosyle School app. Find the app you need and tap Install. If your teacher ...

Graduates & Students Transferring Out of VCS

Leaving VCS? Save Your Digital Content Before you go, take time to save your emails, photos, documents, and other files — you may regret it later if you don't. Contact us at helpdesk@vcschools.org if you need help with any of these steps. 1. Remove iPad Supervision When VCS releases your iPad,...

How to Enable Screen Recording on the iPad

Here are the steps to enable it: Add Screen Recording to Control Center Open the Settings app on your iPad. Tap on Control Center in the left-hand menu. Scroll down to the More Controls (or "Controls Gallery") section. Find Screen Recording (it looks like a solid circle inside a thin circle)...

How to Release the iPad from a Personal Apple ID Account Online

Follow these steps using a computer or another device with internet access: Go to the Apple ID Account Page: Open a web browser (like Chrome, Safari, Firefox, or Edge) and go to: https://appleid.apple.com/ Sign In: Sign in with your personal Apple ID (the email address) and password that was us...

iPad Battery Drains Fast

The #1 battery killer is screen brightness. The most helpful thing you can do for your battery is to adjust the brightness of the screen. Go to Settings > Display & Brightness > slide the brightness down. Also, you can change the Auto-Lock to less time so that it will turn the screen off sooner ...

iPad, Apple Pencil, or Keyboard Broken or Not Charging?

Here's what to try first and how to get a repair. Try these first iPad won't charge or only charges at an angle Try a different charging cable and power adapter. These wear out often. Check the charging port for lint and gently clean it out. If it still won't charge, bring the iPad with its ca...

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

If the usual steps do not work to get a Logitech keyboard to be recognized by an iPad, install the Logitech Control app (available in Mosyle School app). This will allow you to install the latest firmware (if applicable). Note from Logitech support: Download the App and launch it. If you see an ...

Saving Photos from your iPad

You have several options for saving your photos. Choose the one that works best for you. Still at VCS? Keep your iPad signed in with your school Apple ID. Option 5 is only for students who are leaving VCS. Option 1: AirDrop to Your Mac or PC (easiest, no account needed) Open the Photos app on ...

Securly Page Stuck, Reloading, or Popping Up

If Safari gets stuck on a Securly page, keeps reloading the same page, or a Securly message keeps popping up, try these fixes. Fix 1: Turn off Prevent Cross-Site Tracking macOS: Open Safari Click on “Safari” at the top left of your screen Click on “Settings…” Click on the “Privacy” tab Uncheck...

Students & Staff: Printing at VCMS

HOW _ From your iPad:_ YOU MUST EMAIL YOUR PRINT JOBS TO THE PRINTER DIRECTLY _ Send it as a PDF (See Troubleshooting #3 if you need help)_ _ *It must come from your school email account *_ _ Send to:_ ms-print@vcschools.org (This will send your document in Black & White to the Learning Comm...

What should I do if I cannot remember my passcode?

If you have forgotten your passcode, go to My Devices at http://www.vcschools.org/myipad Enter your email address, find your iPad, and click on Remove Passcode Lock. Please note : If you restarted your iPad prior to doing this, your iPad will not receive the command and you will need to contact...

iPad Help

General iPad articles

Don't Lose Your iPad!

Seeing Dora? That is because Location Services is not enabled on your iPad! Here's how to make sure your Location Services are set up correctly so we can find it should it be lost or stolen. Open Settings Scroll to Privacy & Security (on left) Tap Location Services Make sure Location Services i...

Graduates & Students Transferring Out of VCS

How to Enable Screen Recording on the iPad

How to Release the iPad from a Personal Apple ID Account Online

iPad Battery Drains Fast

Leave or Mute Group Conversation in the Messages App

In Messages, you can leave a group text at any time, as long as there are three other people on the thread. How to leave a group text Go to the group text message that you want to leave. Tap the top of the conversation. Tap the Info button, then tap Leave this Conversation. You can also "hide"...

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

Notability: Can't Disconnect Apple Pencil

To disconnect the Apple Pencil in Notability: 1. Open a note. 2. Tap the Options (3 dots) menu and navigate to Info. 3. Tap " Disconnect" next to Apple Pencil. Pencil not working at all? See iPad, Apple Pencil, or Keyboard Broken or Not Charging?

Notability: Losing Notes (or parts of notes)

Losing notes or parts of notes in Notability? This is usually a problem with your iCloud account but here are a few things to help solve this problem. Go to the Settings app > tap on your name > and then Name, Email - it will likely ask you to sign in to your school account (make sure it is conn...

Saving Photos from your iPad

Students & Staff: Printing at VCMS

What should I do if I cannot remember my passcode?

Canvas/Veracross

Graduates & Students Transferring Out of VCS

Trouble submitting assignments to Canvas

Having trouble submitting assignments in Canvas? Check the following: Check to see if you need to sign back into your Apple ID account. Periodically students are disconnected from their Apple ID account. Go to Settings > tap on your Name > tap on Name and Email > if it prompts you to sign in do ...