Trouble submitting assignments to Canvas

Having trouble submitting assignments in Canvas? Check the following:

  • Check to see if you need to sign back into your Apple ID account. Periodically students are disconnected from their Apple ID account. Go to Settings > tap on your Name > tap on Name and Email > if it prompts you to sign in do so.
  • Make sure you are signed in to your school Google/YouTube account. Open Safari app > go to > click Sign In in the upper right hand corner (or if you are signed into another account, sign back into your school account.
  • Still not working? Clear out your Internet cache by going to Settings > Safari > Clear History and Website Data
  • Update your iPad (go to Settings > General > Software Update )
  • Update your Canvas app. (use Manager app to update)
  • Did you try the web version of Canvas in Safari? (there is a link on all student iPads for " Web-Canvas")

If all else fails, have take screenshots of the assignment and the error message you are seeing as proof you did the assignment on time and create a Helpdesk ticket and/or make an appointment with tech support ASAP.

Please note: if you are using Turnitin - use the web version of Canvas as it works much better than the app. Turnitin documents must be submitted as a PDF.

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