Can I use email to reply to a ticket?

Yes. When we reply to your ticket, you'll get an email. Just reply to that email, and your message is added to the same ticket.

• Reply to the most recent email about your ticket, and keep the subject line, so your reply stays connected.
• You can attach screenshots or photos to your reply.
• To start a new ticket, email helpdesk@vcschools.org or submit one at helpdesk.vcschools.org.