Parents

Veracross & Other Digital Tools for Valley Christian Schools Parents

Here's an overview of the digital tools we use to support your student's education. Each section links to a more detailed article. As with any new tool, there's a bit of a learning curve, so please reach out with questions along the way. Veracross: Your Student's Academic Record Veracross is ou...

Valley Christian Parent Guide to iPads (7th - 12th Grade)

We have created this guide in an effort to help parents navigate the management of their student iPad. We hope you find it helpful but if you have more questions email us at helpdesk@vcschools.org Installing/Removing Apps School Apps: Mosyle School App (already installed on all student iPads):...

Canvas Help for Parents

Canvas (vcschools.instructure.com) is where teachers post assignments and class information. Your parent account is created once, when your family is new to VCS, and setup instructions are emailed to you. You don't need to set it up again each year. Forgot your password? Click Forgot Password on ...

Graduates & Students Transferring Out of VCS

Leaving VCS? Save Your Digital Content Before you go, take time to save your emails, photos, documents, and other files — you may regret it later if you don't. Contact us at helpdesk@vcschools.org if you need help with any of these steps. 1. Remove iPad Supervision When VCS releases your iPad,...

Getting Your Student's iPad Ready (New Students, 7th–12th Grade)

Every student in 7th–12th grade needs an iPad. We set it up for school before the year starts. This article covers buying an iPad, using one you already own, and getting it to us. 1. Get an iPad Option A: Order through VCS. Use the iPad Order Form. Check the form for this year's order deadline....

Can I use email to reply to a ticket?

Yes. When we reply to your ticket, you'll get an email. Just reply to that email, and your message is added to the same ticket. Reply to the most recent email about your ticket, and keep the subject line, so your reply stays connected. You can attach screenshots or photos to your reply. To start...

Can't find your answer here?

Submit a ticket at helpdesk.vcschools.org or email helpdesk@vcschools.org. To help us answer faster, include: What you're trying to do and what happens instead Which device (school iPad, Mac, phone, home computer) Parents: your student's full name and grade A screenshot or photo of any error mes...

Getting Apps on Your iPad (Students, Parents & Teachers)

School iPads are managed, so apps come from a few specific places. Find your situation below. Students: installing school apps Apps for your classes are in the Mosyle School app, which is already on your iPad. Open the Mosyle School app. Find the app you need and tap Install. If your teacher ...

How to Release the iPad from a Personal Apple ID Account Online

Follow these steps using a computer or another device with internet access: Go to the Apple ID Account Page: Open a web browser (like Chrome, Safari, Firefox, or Edge) and go to: https://appleid.apple.com/ Sign In: Sign in with your personal Apple ID (the email address) and password that was us...

How To Restrict the Messages App on Student iPads?

Messages is already turned off on middle school iPads. Parents of high school students can turn it off too. Here's how: Go to https://go.vcschools.org/appletree Enter the parent email address we have on file and click "Send Login Link". You will then receive an email with a link for Appletree. ...

I don't seem to be receiving text messages or emails from the school, what can I do?

If you are not already receiving schoolwide email or text notifications, check your notification settings in the Veracross Parent Portal (https://portals.veracross.com/vcschools/parent). You can also call any school office to verify we have the correct contact information.

iPad, Apple Pencil, or Keyboard Broken or Not Charging?

Here's what to try first and how to get a repair. Try these first iPad won't charge or only charges at an angle Try a different charging cable and power adapter. These wear out often. Check the charging port for lint and gently clean it out. If it still won't charge, bring the iPad with its ca...

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

If the usual steps do not work to get a Logitech keyboard to be recognized by an iPad, install the Logitech Control app (available in Mosyle School app). This will allow you to install the latest firmware (if applicable). Note from Logitech support: Download the App and launch it. If you see an ...

Signing in to the Veracross Parent Portal

Veracross is our school information system. Use the Parent Portal to see grades and schedules, update your contact information, re-enroll, and pay tuition. It replaced PowerSchool, so your old PowerSchool password won't work here. Where to sign in Go to portals.veracross.com/vcschools and bookm...