Parents

Are all textbooks on the iPads?

Many of your student's textbooks will be on the iPad, but not all. In some cases it makes more sense for our students to use hard copies that the school already owns, or use a classroom set for assignments that do not require that the books are taken home. For many of the classes, though, we have...

Are the iPads protected online (filtered)?

While at school, home, Starbucks, or anywhere else your student uses wifi, all web traffic on your student's iPad will be filtered through the Securly web filter.Of course, a content filter is no substitution for training children to flex their discernment muscles in the area of web browsing! We ...

Can I use email to reply to a ticket?

Email Integration with Support TicketsYes! Email integration is one of the most convenient ways to manage your support tickets.How Email Integration Works• Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ema...

Canvas Help for Parents

As a Canvas Observer, you have several tools to monitor your student’s assignments and due dates. It is important to note that the features and layout differ slightly between the Canvas website (accessed on a computer) and the free Canvas Parent App (used on a phone or tablet). Knowing the streng...

Graduates & Students Transferring Out of VCS

Leaving VCS? Save Your Digital ContentBefore you go, take time to save your emails, photos, documents, and other files — you may regret it later if you don't. Contact us at techhelp@vcschools.org if you need help with any of these steps. 1. Remove iPad SupervisionWhen VCS releases your iPad, go ...

How can 7th-12th grade student install apps on their iPads?

To install non-school-related apps (games, entertainment, etc), parents must approve/install the app by signing into AppleTree (https://go.vcschools.org/appletree) using the parent email address we have on file. It's best to do this from a computer. Click here for more details...

How much control will the school have over the device?

School apps and textbooks can be distributed automatically to student iPads. The school controls which apps are available to students in order to ensure adherence to school policy. Teachers will have the ability to control what apps are available for use during class. Additional controls include ...

How to Release the iPad from a Personal Apple ID Account Online

Follow these steps using a computer or another device with internet access:Go to the Apple ID Account Page: Open a web browser (like Chrome, Safari, Firefox, or Edge) and go to: https://appleid.apple.com/Sign In: Sign in with your personal Apple ID (the email address) and password that was used o...

How To Restrict the Messages App on Student iPads?

Parents have the ability to restrict text messaging in the Messages app. Here's how to do it: Go to https://go.vcschools.org/appletree Enter the parent email address we have on file and click "Send Login Link". You will then receive an email with a link for Appletree. 3. Once in Appletree, se...

I don't find my answer in the knowledge base, what should I do?

Can't Find Your Answer?Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need.What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Me...

I don't seem to be receiving text messages or emails from the school, what can I do?

If you are not already receiving schoolwide email or text notifications, check your notification settings in the Veracross Parent Portal (https://portals.veracross.com/vcschools/parent). You can also call any school office to verify we have the correct contact information.

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

If the usual steps do not work to get a Logitech keyboard to be recognized by an iPad, install the Logitech Control app (available in Mosyle School app). This will allow you to install the latest firmware (if applicable). Note from Logitech support: Download the App and launch it. If you see a...

Valley Christian Parent Guide to iPads (7th - 12th Grade)

We have created this guide in an effort to help parents navigate the management of their student iPad. We hope you find it helpful but if you have more questions email us at helpdesk@vcschools.orgInstalling/Removing AppsSchool Apps: Mosyle School App (already installed on all student iPads): ...

What should I do if my child's iPad is damaged?

If the iPad is still under warranty, the campus technology staff will process the repair or replacement. Have your child bring in the broken iPad. A loaner will be provided until the iPad is repaired or replaced. Repairs or replacements generally take about 2-3 business days.If the warranty is ex...

Where do I go to see what my child is doing in each class?

Canvas (http://vcschools.instructure.com) - This is our Learning Management System (assignments & class information). If you have a Canvas parent account and need to reset your password, go to the sign-in page and click “Forgot Password”. To setup your parent account please visit www.vcschools.or...