I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

How To Restrict Messages & FaceTime on Student iPads?

Parents have the ability to either restrict or allow text messaging in the Messages app and FaceTime video calls. Here's how to do it: Sign in to PowerSchool with a Parent account (if you are a parent and do not have a parent account, you can request one here). Once you are signed in, go to Stud...

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them during school days. However, depending on our workload, we may not be able to get back to you immediately. On non-school days you can expect an answer during the next school day. But remember, we try to answer every request as fa...

Where do I go to see what my child is doing in each class?

Canvas (http://vcschools.instructure.com) - This is our Learning Management System (assignments & class information). If you have a Canvas parent account and need to reset your password, go to the sign-in page and click “Forgot Password”. To setup your parent account please visit www.vcschools.or...

Where do I go to see my childs' grades?

PowerSchool (http://ps.vcschools.org) - This is our Student Information System (grades & attendance). If you do not already have a parent account please use this form to create one. If you have created an account in the past and forgot your username or password, use the “Forgot Username or Passwo...

How can 7th-12th grade student install apps on their iPads?

To install non-school-related apps (games, entertainment, etc), parents must approve/install the app by signing into Powerschool with a parent account and using the Student iPad link. It's best to do this from a computer. Click here for more details...

I don't seem to be receiving text messages or emails from the school, what can I do?

If you are not already receiving schoolwide email or text notifications, sign up here. You can also call any school office to verify we have the correct contact information.

What should I do if my child's iPad is damaged?

If the iPad is still under warranty, the campus technology staff will process the repair or replacement. Have your child bring in the broken iPad. A loaner will be provided until the iPad is repaired or replaced. Repairs or replacements generally take about 2-3 business days.If the warranty is ex...

Are the iPads protected online (filtered)?

While at school, home, Starbucks, or anywhere else your student uses wifi, all web traffic on your student's iPad will be filtered through the Securly web filter.Of course, a content filter is no substitution for training children to flex their discernment muscles in the area of web browsing! We ...

How much control will the school have over the device?

School apps and textbooks can be distributed automatically to student iPads. The school controls which apps are available to students in order to ensure adherence to school policy. Teachers will have the ability to control what apps are available for use during class. Additional controls include ...

Are all textbooks on the iPads?

Many of your student's textbooks will be on the iPad, but not all. In some cases it makes more sense for our students to use hard copies that the school already owns, or use a classroom set for assignments that do not require that the books are taken home. For many of the classes, though, we have...

Graduates & Students Transferring Out of VCS

Because a lot of your work is stored digitally, transitioning out of Valley means making a decision on what to do with all that content (email, photos, videos, documents, etc.). Later, you may regret not having saved your work.  So it is a good idea to seriously consider saving it now.If you need...

Blackbaud Tuition Management Login Trouble

If you are having difficulties signing in to Blackbaud Tuition Management. Please follow these instructions:Log into the enrollment portal (https://vcschools.myschoolapp.com), click on the Resources tab, then click on the Tuition Management button.  That should you directly to Tuition Management ...

Logitech Rugged Combo 3 Case/Keyboard is not recognized by iPad

If the usual steps do not work to get a Logitech keyboard to be recognized by an iPad, install the Logitech Control app (available in Mosyle School app). This will allow you to install the latest firmware (if applicable). Note from Logitech support: Download the App and launch it. If you see a...

Valley Christian Parent Guide to iPads (7th - 12th Grade)

We have created this guide in an effort to help parents navigate the management of their student iPad. We hope you find it helpful but if you have more questions email us at helpdesk@vcschools.org Installing/Removing Apps School Apps: Mosyle School App (already installed on all student iPad...

How to Access/Create Parent User Names and Passwords for PowerSchool, Canvas, and Securly

You can create your parent accounts by doing the following (best to use a computer initially and then the apps will work):1. PowerSchool - go to ps.vcschools.org and use the “Forgot Password” link - use the email address we have on file as the username.2. Canvas - go to vcschools.instructure.com ...