Staff
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them during school days. However, depending on our workload, we may not be able to get back to you immediately. On non-school days you can expect an answer during the next school day. But remember, we try to answer every request as fa...
What should I do if I cannot remember my passcode?
If you have forgotten your passcode, go to My Devices at http://www.vcschools.org/myipadEnter your email address, find your iPad, and click on Remove Passcode Lock.Please note : If you restarted your iPad prior to doing this, your iPad will not receive the command and you will need to contact one...
Add a Digital Signature to a PDF Document
Create and use signatures To sign PDFs, you can capture your signature using the built-in camera on your Mac, or your iPhone or iPad.1. Open the Preview app on your Mac, click the Show Markup Toolbar button (if the Markup toolbar isn’t showing), then click the Sign button 2. Create your signatu...
Blackbaud Tuition Management Login Trouble
If you are having difficulties signing in to Blackbaud Tuition Management. Please follow these instructions:Log into the enrollment portal (https://vcschools.myschoolapp.com), click on the Resources tab, then click on the Tuition Management button. That should you directly to Tuition Management ...
Students & Staff: Printing at VCMS
HOWFrom your iPad:YOU MUST EMAIL YOUR PRINT JOBS TO THE PRINTER DIRECTLY Send it as a PDF (See Troubleshooting #3 if you need help) It must come from your school email account Send to:ms-print@vcschools.org (This will send your document in Black & White to the Learning Commons copier/printe...
Safari Browser gets stuck on Securly page (or constantly reloads)
If Safari gets stuck on the Securly webpage and/or keeps reloading the same page, please try the following tip. macOS: Open Safari Click on “Safari” at the top left of your screen Click on “Settings…” Click on the “Privacy” tab Uncheck “Prevent cross-site tracking” iOS/iPadOS: O...
iPad Battery Drains Fast
The #1 battery killer is screen brightness. The most helpful thing you can do for your battery is to adjust the brightness of the screen. Go to Settings > Display & Brightness > slide the brightness down. Also, you can change the Auto-Lock to less time so that it will turn the screen off soone...
My Notability Notes are gone!
Notability and iCloud Drive issue. Students are reporting they are unable to access notes in Notability.Here's the fix: Go to Settings > General > Software Update - upgrade to iPadOS 17.1 After it updates (which may take 20-30 minutes), go to Settings > Tap on your Name(top left) > Tap on iClo...
Securly message keeps popping up on my web browser
If you suddenly start getting a Securly message screen popping up on your web browser, here's what to do:1. Go to System Preferences > Privacy & Security > Location Services (make sure that is turned ON) > Safari - make sure that is also turned ON - It will then ask you for an administrator's use...